Despite her belief in the direction of the Integrated Systems Project, Elaine Molebash, the training manager, opened the meeting by expressing her concern with how large an undertaking this could be. Cautious it could spread the training department too thin, Elaine made it clear she doesn’t want to compromise CTI’s current training programs by just focusing on the ISP. Additionally, Molebash pulled Philip aside after the meeting and asked that he consult her on any hiring decisions that would impact her department.

James Picard, CTI’s sole instructional designer, seemed ambivalent at the meeting, offering no opinions or suggestions about the project. On the other hand, Bubbles Sanderson, one of the full-time technical trainers on staff said, “I can’t wait to jump in and start training the users on this new application. It has great potential to be an exciting workshop because it will be a nice change of pace from the Microsoft Office application classes we’ve been doing.” Michelle Lee, the other technical trainer on staff, thought CTI should first focus on creating an ERP user manual that could be distributed on-line and via hard copy.

Lynn Wiss, the team’s talented part-time graphic designer, is a full-time graduate student at the Art School. She said she would be thrilled to help them develop Computer-based or Web-based materials, but could only devote thirty hours or less to the project each week. The two programmers on staff, Dave Bull and Glen Lewis, told Philip they have extensive experience developing multimedia-based training, but haven’t developed much for the Web. Despite this, they’re quite confident they could “pick it up without a problem” if that’s what CTI wants them to do.

Philip left the meeting feeling a bit overwhelmed. He was surprised CTI wasn’t better prepared, not only for this meeting but also for the project that lay ahead. Surely they knew this day was coming and had thought about how the ISP could impact their department? It was becoming clear he was going to be faced with more than just instructional design challenges over the coming months!